Terms and conditions for using Pragmatic Logic services
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Pragmatic Logic LLC ("Company," "we," "our," or "us") regarding your use of our website, Lilo Solace platform, and related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.
Lilo Solace is a multi-agent therapeutic AI platform designed for senior mental health care, featuring:
Our website provides information about our platform, clinical evidence, demo requests, and customer support resources.
We may provide implementation support, training, clinical consultation, and custom reporting services.
You must meet the following requirements to use our Services:
To access certain Services, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
For healthcare organizations subject to HIPAA, we will enter into a Business Associate Agreement (BAA) that governs our handling of Protected Health Information (PHI). Our Services are designed to support HIPAA compliance, but ultimate responsibility for compliance remains with the covered entity.
Important: Our AI agents and clinical decision support tools are designed to assist, not replace, professional clinical judgment. All clinical decisions must be made by qualified healthcare professionals. We do not provide medical advice, diagnosis, or treatment.
While our platform includes crisis detection capabilities, it should not be relied upon as the sole method for identifying emergency situations. Healthcare facilities must maintain appropriate emergency protocols and professional oversight.
You agree to use our Services only for their intended purpose and in accordance with:
You may not:
You are responsible for ensuring the accuracy and completeness of all data you input into our Services. Inaccurate data may affect the quality and reliability of our AI recommendations and assessments.
The Services, including all software, algorithms, content, trademarks, and other intellectual property, are owned by Pragmatic Logic LLC or our licensors. You receive a limited, non-exclusive, non-transferable license to use the Services as permitted by these Terms.
You retain ownership of all data you input into our Services. By using our Services, you grant us a limited license to process your data as necessary to provide the Services and as described in our Privacy Policy.
Any feedback, suggestions, or ideas you provide about our Services become our property and may be used without compensation or attribution.
We process your data to provide the Services, improve our platform, conduct research, and ensure compliance with legal obligations. All data processing is governed by our Privacy Policy and applicable data protection laws.
We may use de-identified or aggregated data for research, product development, and benchmarking purposes. Such use complies with HIPAA de-identification standards and does not identify individuals.
Upon request and subject to technical feasibility, we will provide your data in a portable format to facilitate migration to other systems.
We strive to maintain high availability of our Services. Specific service level agreements (SLAs) are defined in your separate service agreement or subscription terms.
We may perform scheduled maintenance and deploy updates to improve our Services. We will provide reasonable notice of planned maintenance that may affect service availability.
Technical support is provided according to your service plan. Emergency support for crisis-related issues is available 24/7 for active subscribers.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.
OUR SERVICES ARE TOOLS TO ASSIST HEALTHCARE PROFESSIONALS AND DO NOT REPLACE PROFESSIONAL MEDICAL JUDGMENT. WE ARE NOT LIABLE FOR CLINICAL DECISIONS MADE USING OUR SERVICES OR FOR ANY MEDICAL OUTCOMES.
You may terminate your use of the Services at any time by closing your account or discontinuing use. Paid subscriptions may be subject to notice requirements as specified in your service agreement.
We may suspend or terminate your access to the Services if you violate these Terms, fail to pay fees, or if continued provision of Services would violate applicable laws.
Upon termination, your right to use the Services ceases immediately. We will provide reasonable assistance in data export, subject to technical limitations and legal requirements.
These Terms are governed by the laws of [State], United States, without regard to conflict of law principles.
Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as part of a class action or collective proceeding.
We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. Material changes will be communicated through our website or direct notification.
Your continued use of the Services after any changes constitutes acceptance of the updated Terms.
For questions about these Terms or our Services, please contact us:
Email: contact@pragmaticlogic.ai